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ITIL Intermediate & Expert

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Study Approach:ITIL Intermediate

  • Updated ITIL® Study Materials for Result Oriented Approach
  • Instructors with decades of subject matter experience
  • Includes: Training Cost, Exam Fee, Courseware, Mock Tests
  • 180 Days of High Quality E-Learning Access
  • Earn 16 Contact Hours Training Certificate / PDU Certificate
  • Premium Access to ITIL resources and ITIL Job Portal

Product Description

The ITIL® Foundation level is the entry level qualification which offers general awareness of the key elements, concepts and terminology used in the ITIL service management lifecycle, including links between various lifecycle stages, the management processes used and their contribution to service delivery.

ITIL® qualification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

ITIL Foundation Course Objectives

  • Training in line with ITIL® Foundation 2016 Exam Syllabus
  • Impart high level knowledge in ITIL® 26 Processes and Key Concepts
  • Provide End to End support to candidates in pre and post exam processes
  • Inculcate continuous learning habit through providing access to ITIL resources

Different levels of ITIL Certification exists

  • Foundation Level
  • Practitioner Level
  • Intermediate Level
  • Expert Level
  • Master Level

ITIL Foundation Level Qualification

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

However, the ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject. Holders of an ITIL Foundation level qualification are likely to require further guidance before being able to apply the ITIL practices for Service Management to professional projects or situations.

ITIL Examination Process and Format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book

Who should take ITIL Certification?

ITIL certification is increasingly noticed as mandatory requirement for professionals engaged in IT Service management related jobs across the industry. This certification is most relevant for :

  • Technical Support / Help Desk / Service Desktop Engineers
  • IT Managers / Operations Managers
  • System Administrators / Database Administrators /Analysts
  • Quality Analysts and Application Management team
  • Professionals related to IT Service Management

Why Join us? Unique selling proposition for ITIL

With our unique learning methodology in delivering training with real time examples, it is not only very educative and informative, also provides the right amount of practical knowledge and practice for the participants. This assists them to acquire knowledge about ITIL concepts and enabling them in pursuing strong career in IT service management.